1. Scope of Services
BlissyAI provides technology services including, but not limited to:
- Custom AI product development and engineering
- Voice agent development and deployment (including multilingual Indian language support)
- Workflow and process automation
- AI strategy consulting and advisory
- Data intelligence platform development
- Enterprise software, ERP and CRM customization
- IoT and embedded AI solutions
The specific scope of any engagement is defined in a separate Statement of Work, proposal, or written agreement. These Terms apply to all such engagements and to any product or software deployed by BlissyAI on your behalf. These Terms apply equally to service engagements and product deployments (including hosted voice agents and custom software). If you require separate licensing terms for a specific product deployment, such terms must be negotiated and agreed to in writing prior to engagement.
2. Payments and Fees
Payment terms are specified in each individual engagement agreement or proposal. Unless otherwise stated in writing:
- Invoices are due within 14 days of issuance
- A deposit or advance payment may be required before work commences
- All fees are exclusive of applicable taxes (including GST) unless stated otherwise
- Late payments may incur interest at 18% per annum or the maximum permitted by law
- BlissyAI reserves the right to pause or suspend work if outstanding payments are overdue by more than 7 days
- Refunds are not available once a project milestone has been delivered and accepted, or once development work has commenced
BlissyAI's fees are for professional services and the effort expended. Fees are not contingent on any particular business outcome, performance metric, or ROI unless explicitly and separately agreed to in writing.
3. Intellectual Property
Ownership of intellectual property is governed as follows:
- Client-Specific Deliverables: Upon receipt of full payment, the Client receives a license to use the deployed solution, including any custom software, models, or integrations specifically built for and delivered to the Client.
- BlissyAI Proprietary Assets: BlissyAI retains full and exclusive ownership of all underlying methodologies, frameworks, workflows, reusable components, pre-built modules, training approaches, prompt engineering techniques, system architectures, and any know-how developed or used in the course of an engagement. These assets remain the exclusive property of BlissyAI regardless of their use in a Client deliverable.
- Reuse Rights: BlissyAI retains an unlimited, royalty-free, perpetual right to reuse, adapt, and apply any methodology, framework, architecture pattern, or approach employed in any engagement for future work with any other client or for BlissyAI's own products.
- Pre-Existing IP: Each party retains ownership of any intellectual property it brings into an engagement. No assignment of pre-existing IP is implied by these Terms.
- Open Source: Where open-source components are incorporated into deliverables, the relevant open-source licenses govern use of those components.
4. Data Usage and Training Rights
By engaging BlissyAI's services, you acknowledge and agree to the following:
- BlissyAI may collect, process, and retain data arising from or related to your engagement, including interaction logs, conversation transcripts from voice agents, business context shared during scoping or delivery, and product usage data.
- BlissyAI has a broad, irrevocable right to use aggregated, anonymized, and de-identified data and learnings derived from any engagement to improve its AI models, products, tools, services, and internal capabilities.
- Insights, patterns, and improvements derived from your engagement data (in anonymized or aggregated form) may be used for product development, AI model training, internal research, and marketing purposes.
- BlissyAI will not publish or disclose raw, identifiable Client data to third parties without consent, except as required by law or as needed to provide the services (e.g., cloud infrastructure providers).
- Clients may opt out of data being used for AI training purposes as it relates to personally identifiable information by providing written notice to indhuja@blissyai.com. Such opt-out does not apply to aggregated or derived data, and will take effect within 30 days of receipt.
BlissyAI's ability to improve its products and serve future clients is built on the learnings from every engagement. Aggregated and anonymized insights derived from any engagement remain BlissyAI's property and are not subject to deletion requests.
5. Case Studies and Client References
BlissyAI may reference the Client's name, industry, and a general description of the engagement (e.g., "built a multilingual voice agent for a fintech company") in its marketing materials, website, proposals, and case studies. This right is granted by default upon engagement commencement.
If the Client does not wish to be referenced as a case study, the Client must notify BlissyAI in writing at indhuja@blissyai.com prior to or at the time of engagement. BlissyAI will honor such requests going forward, but any references already published prior to receipt of the opt-out notice are not subject to retroactive removal unless separately agreed.
6. Limitation of Liability
To the fullest extent permitted by applicable law:
- BlissyAI's total cumulative liability for any claim arising out of or related to these Terms or any engagement shall not exceed the fees actually paid by the Client to BlissyAI in the 30-day period immediately preceding the event giving rise to the claim.
- BlissyAI shall not be liable for any indirect, incidental, consequential, special, exemplary, or punitive damages, including loss of revenue, loss of profits, loss of data, loss of business, or reputational harm, even if advised of the possibility of such damages.
- BlissyAI is not liable for any damage, harm, or loss resulting from your reliance on AI-generated outputs, recommendations, or automations delivered as part of the services.
- BlissyAI is not liable for third-party service failures, including cloud providers, LLM APIs, telephony providers, or other subprocessors.
The 30-day fee cap on liability reflects that BlissyAI provides professional services — not outcomes guarantees. Clients are responsible for independently evaluating all deliverables before production use.
7. No Warranty on Outcomes
BlissyAI warrants that services will be performed with reasonable skill and care consistent with industry standards. BlissyAI makes no warranty, express or implied, regarding:
- Business outcomes, revenue impact, cost savings, or ROI from any engagement or deployed solution
- The accuracy, completeness, or reliability of AI-generated outputs, predictions, or recommendations
- Fitness for any particular purpose unless explicitly stated in a signed scope document
- Uninterrupted or error-free operation of any deployed system
Client acknowledges that AI systems, by their nature, may produce inaccurate, biased, unexpected, or incomplete outputs. It is the Client's responsibility to implement appropriate human review and oversight mechanisms before relying on AI outputs for critical business decisions.
8. Client Responsibilities
The Client agrees to:
- Provide timely access to relevant information, stakeholders, systems, and feedback required for BlissyAI to deliver the services
- Ensure that any data or materials provided to BlissyAI do not infringe any third-party rights and are provided lawfully
- Use delivered solutions in compliance with applicable laws, including data protection and consumer protection laws
- Not reverse-engineer, decompile, or attempt to extract BlissyAI's proprietary methodologies or systems
- Maintain appropriate safeguards when deploying AI systems that interact with end users
- Periodically review these Terms, as they may be updated from time to time. Continued use of BlissyAI's services, products, or deployed solutions constitutes acknowledgement of and agreement to the then-current Terms. If at any point the Client finds the updated Terms unsuitable, the Client is encouraged to reach out to discuss the matter or, if they choose, to discontinue use of the relevant services or offerings. BlissyAI's Terms are available at blissyai.com/terms.html and the effective date is displayed at the top of that page.
9. Confidentiality
Both parties agree to keep confidential any non-public information received from the other party in connection with an engagement ("Confidential Information"). Confidential Information does not include:
- Information that is or becomes publicly available without breach of these Terms
- Information independently developed without reference to the disclosing party's information
- Information required to be disclosed by law or court order
BlissyAI's confidentiality obligations apply to identifiable Client data. They do not apply to aggregated, anonymized, or de-identified data or general learnings as described in Section 4.
10. Termination
Either party may terminate an engagement:
- For convenience, with 14 days' written notice (subject to payment for work completed to date)
- Immediately upon material breach by the other party that is not remedied within 7 days of written notice
- Immediately if the other party becomes insolvent or ceases to conduct business
Upon termination, the Client must pay for all work completed and reasonable costs incurred up to the date of termination. BlissyAI will deliver any completed work product that has been paid for. Sections 3, 4, 5, 6, 7, 9, and 11 survive termination.
11. Governing Law and Dispute Resolution
These Terms are governed by and construed in accordance with the laws of India. Any dispute arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of Chennai, Tamil Nadu (Madras High Court).
Prior to initiating legal proceedings, both parties agree to attempt in good faith to resolve any dispute through direct negotiation for a period of 30 days from the date one party notifies the other of a dispute.
12. Updates to These Terms
BlissyAI reserves the right to revise these Terms at any time to reflect changes in our services, legal requirements, or business practices. Updated Terms will be published at blissyai.com/terms.html with a revised effective date at the top of the page. We encourage Clients to review these Terms periodically.
Continued engagement with BlissyAI's services, products, or deployed solutions following the posting of updated Terms constitutes the Client's acceptance of those changes. BlissyAI is not obligated to provide individual notice of each update; the published Terms at blissyai.com/terms.html constitute the authoritative and current version at all times. Clients who do not agree with updated Terms should cease using the relevant services and may notify BlissyAI at indhuja@blissyai.com.
13. Contact
For questions about these Terms, please contact:
- Email: indhuja@blissyai.com
- Company: Bhairavi Tech Solutions
- Website: blissyai.com
- Jurisdiction: India